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Refund & Return Policy

RETURNS:

Returns are subject to suppliers' return policy 14 days or no returning depending on the manufacturers). All return must obtain an authorization code by email to support@toprideeletric.com  (No code will be given through a phone call)

NOTE:

ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IF THE ORIGINAL BOX IS LOST OR THROWN AWAY

Once the return is accepted by the manufacturer, it will be inspected and a refund will be issued within 5-8 business days if all the condition is met

To be eligible for a return, please refer to the following return policy

Return & Refund policy :

  • Returns can only be made within the return period of the manufacturers
  • All products must be in a resalable condition.
  • The product must be free from damages or defects.
  • The product must not have been installed.
  • If the product is returned in a non-salable condition, no refund will be given.
  • Return is only applicable when there is a manufacturing defect that beyond repairable
  • You must return the product in its original packaging.
  • You must have an RMA (Return Merchandise Authorization) number issued by us when setting up your return and the return address will be provided at the time of issuing RMA.
  • If the unit was purchased under a free-shipping promotion there will not be a refund for shipping fees and also, the customer will bear the 25% restocking fee of the original price if the return is unrelated to quality, damages, or wrong item but merely for a personal and discretional last-minute decision from the buyer.
  • If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner; returned freight items are subject to a 25% restocking fee and return shipping charges.
  • You are responsible for the return shipping charges.
  • If the product is returned to the incorrect location the restocking fee will vary.
  • All sales are final on products marked “Non-Returnable”.
  • Specially ordered items and custom products are non-returnable and cannot be canceled once production has started.
  • Parcel or freight items that are selectively returned by refusal at time of delivery are subject to a 25% restocking fee + $100 Return Shipping Fee. And All shipping charges are always non-refundable, including Free Shipping.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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