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Razor Return & Refund Policy

Undeliverable packages

When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address

If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient

If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

REFUNDS

Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process

Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor unless the return is a result of our error.

Return Guidelines

You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

Instructions

  1. Securely pack the item(s) in the original packaging.
  2. Please include the original packing slip and a note explaining the reason for your return.
  3. Returns must be postmarked within 30 days of original receipt.

Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. Razor.com recommends choosing a shipment method that allows you to track your package.

International Disclaimer (for products purchased in United States or Canada being used outside the US or Canada)

The Razor product is produced for sale in the United States and Canada. The Razor Warranty for customers who intend to use it outside of the United States and Canada is not applicable. Razor products produced for and sold in international channels are warranted as applicable in such foreign countries. If you have Razor products that require service, were purchased in the United States or Canada, and are now outside the United States or Canada, visit  TopRideElectric OnlineSupportCenter for help and support. On these products, which require service, consumers are responsible for all costs including shipping, resulting taxes, duties of replacement parts and local power adaptors at the owner’s expense.

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