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Rattan Return & Refund Policy

RETURN & REFUND POLICY

  • Acceptance time for return and exchange:7-10days
  • Logistics costs for return and exchange:free for the customer
  • Warranty:Conditions for return and exchange

THE MAIN PARTS OF THE WARRANTY PROVISIONS

 

Component

Warranty period

Depreciation rate /day

Performance failure

Remark

Front fork handle bar

1year

0.2%

v Natural sealing off.

v Fracture key parts crack..

Except damaged caused by riders 

Motor

1year

0.2%

v Internal gear break.

v Bearing broken.

v The wheel hub shell cracking.

v Coil burned.

v Magnets off.

v Clamping stagnation or have strange noise

Except damaged caused by rider

charger

1year

0.3%

v Doesn`t work

Disassemble personally will not be replaced.

controller

1year

0.3%

v Short circuit or open circuit.

v Burnout.

v Mousse tube damaged

Disassemble personally will not be replaced.

Battery

1year

0.3%

v Not working

Disassemble personally will not be replaced.

Display

1year

0.2%

v Not working

Disassemble personally will not be replaced.


 

  • Common Part Warranty

 

 

Component

 

Warranty period

 

Depreciation rate/day

 

Performance failure

 

Remark

Switch

1year

0.1%

Not work

Except damaged caused by rider

Freewheel/chain

1year

0.1%

Skid, fracture freewheel stagnation

Crank

1year

0.1%

Not work

Expansion brake

1year

0.1%

Not work

Throttle

1year

0.1%

Not work

Front and middle axle

1year

0.1%

Quality problem

Rim. Hub

1year

0.1%

Bending, breaking


 

  • Other Parts Warranty

 

  • Stem, seat post, pedal, kickstand, disc brake, for quality problems or electricplating damages, fracture, large area of blister can be replaced in six months (except for artificial damage)
  • Saddle, luggage carrier, seat post clamp, spoke and fender for quality problems canbe replaced in six months.
  • Inner tubewith leakage will be replaced in one month. The outer tire will  be replaced in three months if it breaks naturally.

 

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan.

 

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