Rattan Return & Refund Policy
RETURN & REFUND POLICY
- Acceptance time for return and exchange:7-10days
- Logistics costs for return and exchange:free for the customer
- Warranty:Conditions for return and exchange
THE MAIN PARTS OF THE WARRANTY PROVISIONS
|
Component |
Warranty period |
Depreciation rate /day |
Performance failure |
Remark |
|
Front fork handle bar |
1year |
0.2% |
v Natural sealing off. v Fracture key parts crack.. |
Except damaged caused by riders |
|
Motor |
1year |
0.2% |
v Internal gear break. v Bearing broken. v The wheel hub shell cracking. v Coil burned. v Magnets off. v Clamping stagnation or have strange noise |
Except damaged caused by rider |
|
charger |
1year |
0.3% |
v Doesn`t work |
Disassemble personally will not be replaced. |
|
controller |
1year |
0.3% |
v Short circuit or open circuit. v Burnout. v Mousse tube damaged |
Disassemble personally will not be replaced. |
|
Battery |
1year |
0.3% |
v Not working |
Disassemble personally will not be replaced. |
|
Display |
1year |
0.2% |
v Not working |
Disassemble personally will not be replaced. |
- Common Part Warranty
|
Component |
Warranty period |
Depreciation rate/day |
Performance failure |
Remark |
|
Switch |
1year |
0.1% |
Not work |
Except damaged caused by rider |
|
Freewheel/chain |
1year |
0.1% |
Skid, fracture freewheel stagnation |
|
|
Crank |
1year |
0.1% |
Not work |
|
|
Expansion brake |
1year |
0.1% |
Not work |
|
|
Throttle |
1year |
0.1% |
Not work |
|
|
Front and middle axle |
1year |
0.1% |
Quality problem |
|
|
Rim. Hub |
1year |
0.1% |
Bending, breaking |
- Other Parts Warranty
- Stem, seat post, pedal, kickstand, disc brake, for quality problems or electricplating damages, fracture, large area of blister can be replaced in six months (except for artificial damage)
- Saddle, luggage carrier, seat post clamp, spoke and fender for quality problems canbe replaced in six months.
- Inner tubewith leakage will be replaced in one month. The outer tire will be replaced in three months if it breaks naturally.
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan.