Ecotric bike Return Policy

1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at support@toprideelectric.com). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

   Ship-back charge:

        a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 30% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

        b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

3. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

4. Returned units are subject to a 30% of inspection and restocking fee from the original price.

5. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

6. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

Shipping And Delivery

Our goal is to keep the ordering process as simple as possible. Shipping time varies from 2-3 business days and delivery time varies between 6-8 business days if your electric bike is in stock. Please note that as the current logistics pressure is high, some areas of logistics information will be delayed.

This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.

Our warehouse and fulfillment center is based in Oakland, CA and Mobile, AL. Our orders are shipped directly from there.

We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）

SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you provide wrong and insuficient shipping address, you will bear the second shipping cost.Once your bike is shipped, you will receive an email with tracking number so you can see when the scheduled delivery time will be!

PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email at
support@toprideelectric.com

HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to mount the front wheel, set up the handlebars and screw in the pedals, then you can enjoy the ride.

Here are 3 more great reasons to buy from us: