• • Within 14 days of receipt of your order, you may return the unused product(s)
  • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
  • Customers are responsible for return shipping costs.
  • And you will be charged up to 35% restocking fee. (this is withheld from refund).

• The customer must email support@toprideelectric.com for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

THE MAIN PARTS OF THE WARRANTY PROVISIONS

• Common Part Warranty

• Other Parts Warranty

• Stem, seat post, pedal, kickstand, disc brake, for quality problems or electricplating damages, fracture, large area of blister can be replaced in six months (except for artificial damage)
• Saddle, luggage carrier, seat post clamp, spoke and fender for quality problems canbe replaced in six months.
• Inner tubewith leakage will be replaced in one month. The outer tire will  be replaced in three months if it breaks naturally.

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan.